Free delivery from 150€

Privacy policy

Preamble

The purpose of this "Privacy Policy" is to inform all concerned individuals about how Lusa Luso collects and uses personal data and the means available to you to control this usage.

Confidentiality

Lusa Luso securely retains some of your data for purposes directly related to you. We use your personal information to enhance your customer experience while protecting your data. Lusa Luso safeguards the confidential data of our customers as well as our visitors. How do we use your data and why? All answers are provided below. For further information, please contact us at: ola@lusaluso.com.

Data Usage

Your identity, postal addresses, and email addresses are necessary for us to send your orders. This information is also used to email you updates regarding your order. Your contact details are essential to detect fraud and protect you against it.

We also use this information to send you relevant emails (newsletters).

Banking data is processed and stored exclusively by our bank (CIC) and is never in Lusa Luso’s possession.

We need your purchase history to manage returns and respond to support requests to provide you with the best possible service and fulfill all your inquiries.

Lusa Luso does not sell your personal information to third parties (including your name, address, or email).

To offer you the best possible service, we only share your data with the companies involved in processing your order, such as:

  • Warehouses, order preparers, delivery companies, and payment providers
  • Law enforcement authorities and fraud prevention agencies that help us prevent fraud

If you have given us permission, we will send you email newsletters to keep you informed about our latest news and introduce new products. You can unsubscribe from our newsletters at any time by clicking the "unsubscribe" link at the bottom of the newsletter you received. Once you unsubscribe, we will update your profile to ensure you no longer receive newsletters.

Retention of Personal Data

We retain your information for the entire lifetime of your account. Your information is also kept for legal or regulatory obligations, dispute resolution, fraud prevention, and abuse prevention, or to enforce our terms and conditions.

Cookies

A cookie is a text file stored by a website on your computer or mobile phone to collect data about your browsing on the site. We use cookies to identify the sections and pages you visit to facilitate your browsing experience and improve our services.

When you browse our site, cookies are enabled by default, and data can be read or stored locally on your device. You will be notified the first time you receive a cookie, allowing you to choose whether to accept or reject it. By continuing to use the site, you explicitly agree to Lusa Luso’s use of such cookies.

You can also configure your browser to systematically refuse cookies. However, if you do so, some features of the site may not function properly, and you may be unable to access certain parts or services of the site.

If you wish to modify or delete your information, please send your request to: ola@lusaluso.com.

User Rights Regarding Personal Information

You have rights regarding your personal information under GDPR. Below are the rights you possess in this regard:

  • You have the right to access the personal information that Lusa Luso holds about you and the right to be informed about how we use this information.
  • If we hold incorrect information about you, you can update your personal information at any time directly in your Lusa Luso account.
  • You have the right to request the deletion of your personal information or to stop its use in certain circumstances. You can unsubscribe from our newsletters at any time by clicking "unsubscribe" at the bottom of the newsletter you received by email.
  • You have the right to receive a copy of your personal data to transfer it to another company. You may request a copy of your personal data in a readable format.
  • Lastly, if you encounter any difficulties in exercising your rights, you have the right to contact the French National Commission on Informatics and Liberty (CNIL).

Lusa Luso may make changes to how your data is processed. In such cases, we will communicate these changes on our website.

If you have any questions or wish to provide feedback regarding this information, please do not hesitate to contact us. You can reach us at: ola@lusaluso.com.